Assistant Manager, Order Management

About Us

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world's most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products. For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis. This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals. Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Job Description

• Lead and oversee the Order Management team to ensure adherence to established order processing procedures and service standards.
• Ensure customer orders are processed accurately and within the agreed timelines.
• Coordinate closely with Production Planning, Material Management, Logistics, and other stakeholders to ensure successful order fulfillment.
• Monitor order status and proactively address potential supply, production, or delivery challenges.
• Communicate promptly and professionally with customers when order commitments cannot be met and provide appropriate solutions.
• Drive effective problem-solving and implement corrective actions to minimize service disruptions.
• Collaborate with Customer Service teams across regional affiliates to ensure consistent service delivery and customer satisfaction.
• Monitor key performance indicators (KPIs) and identify opportunities for process improvements.
• Foster a high-performance, customer-centric, and collaborative team culture.

Job Requirements

• Bachelor's degree in business administration, Supply Chain Management, Logistics, or a related discipline.
• Minimum 5 years of relevant experience in Order Management, Customer Service, Supply Chain, or a related function, with supervisory experience preferred.
• Advanced proficiency in Microsoft Excel and good working knowledge of SAP.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to engage effectively with customers and internal stakeholders.
• Strong teamwork and stakeholder management capabilities.
• Fast learner with a proactive mindset and strong sense of ownership.
• Mature, resilient, and able to perform effectively in a dynamic and fast-paced environment.