Assistant Manager, Operations Excellence (Logistics MNC) - East - WCDT

Responsibilities:

• Lead and manage end-to-end customer implementation projects for global freight forwarding solutions covering air, ocean, road, and rail transportation.

• Collaborate with cross-functional teams, including Operations, IT, Legal, and external stakeholders, to ensure smooth and effective project implementation.

• Gather, analyze, and translate customer requirements into clear and standardized SOPs/eSOPs to ensure accurate and consistent operational execution.

• Partner with IT teams on eSolutions and system development, including business requirement gathering, SIT/UAT coordination, issue resolution, system deployment, and post-go-live support.

• Manage project timelines, deliverables, resources, risks, dependencies, and change requests to ensure projects are delivered effectively and within agreed timelines.

• Provide regular project updates and facilitate review meetings with customers and internal stakeholders to ensure clear communication and alignment.

• Develop and deliver operational and system training for internal teams and external stakeholders to ensure proper understanding and compliance with established SOPs/eSOPs.

• Provide post-implementation support and governance to maintain operational compliance, process consistency, and service quality across regional and global stations.

• Monitor operational KPIs, facilitate business review meetings, and analyze performance trends to support account management and enhance customer satisfaction.

• Drive continuous improvement initiatives, process standardization, service quality enhancement, and customer EDI integration across global and regional operations.

Requirements:

• Bachelor's Degree in Engineering, Logistics, Supply Chain Management, Business, or a related discipline.

• Minimum 5 years of relevant experience in freight forwarding operations, key account management, project implementation, business process improvement, or logistics-related roles.

• Strong knowledge of air, ocean, and road freight operations, supply chain processes, and logistics systems implementation.

• Strong analytical, problem-solving, project management, and stakeholder management skills, with the ability to work effectively across cross-functional and multicultural teams.

• Strong business acumen with good change management capabilities, ownership, accountability, and a results-oriented mindset.

• Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders across different countries, functions, and organizational levels.

• Ability to work effectively in a fast-paced and dynamic environment while managing multiple projects and priorities.

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

• Knowledge of CargoWise, SAP, TRAX, EDI integration, or logistics-related digital and AI solutions will be an added advantage.

  Wecruit Pte Ltd | 20C0270
  Tew Jie Wei | R22106822