Roles and Responsibilities
- As an Area Product Owner for Salesforce Service Cloud (ONE Force), support the product vision, roadmap, and delivery of solutions that enhance both customer and employee experiences
- Work closely with business stakeholders, technical teams, and the Senior Product Owner to ensure that features and enhancements are aligned with strategic goals and user needs
- Define requirements, optimizing workflows, and ensuring that solutions deliver measurable business value
- Ensure the team has clear, actionable and prioritised work
- Measure how well new features are being used, and delivering on their intended value
- Assess the real-world impact of enhancements on both internal and external users
- Quantify the productivity gains driven by smarter design and automation
- Ensure alignment, trust and responsiveness with business and technical stakeholders
- Identify opportunities to leverage AI, automation, and analytics within Service Cloud to enhance case resolution times and customer satisfaction
- Mentor junior Product Owners and team members to build a high-performing, collaborative product teams
Requirements
- Bachelor&aposs Degree in a relevant discipline
- At least 5 years of experience in roles requiring strong analytical, logical thinking, and strategic planning skills
- Strong experience in Salesforce or other CRM platforms
- Team player with strong interpersonal skills, and the ability to collaborate effectively with cross-functional teams and external partners
- Creative thinker with a strategic mindset and a passion for developing innovative solutions
- Project management and digital-related experience/knowledge advantageous
- Hands-on experience with Salesforce Ecosystem Tools (Flows, Omni-Channel, Case Management, Knowledge Articles, etc.) preferred
- Understanding of how to define and track KPIs or success metrics preferred
- Experience supporting end-user training, UAT, or adoption campaigns preferred
- Candidates with more years of experience will be accorded the corresponding job title
We regret that only shortlisted candidates will be notified. Thank you.
