Assistant Manager, Infrastructure (IT)

• $7,500 + Attractive Benefits

• 5 days work week (8am - 5.30pm)

• Clementi MRT

The Manager implements operating policies, strategies and tactics. You will set the direction for the methodologies and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders. Being a strong leader, with a broad sense of perspective and strategic approach to managing resources and developing capabilities within the team.

• Plan infrastructure operations and maintenance strategy
  Advise the business on infrastructure operations and maintenance related issues
  Recommend process, product or service improvements, resource optimisation and cost savings
  Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
  Anticipate internal and/or external business challenges and/or regulatory issues
  Forecast financial, physical, and human resource needs to meet established objectives

• Manage infrastructure and infrastructure implementation
  Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation
  Control the prioritisation of requirements and allocation of staff, budget and equipment resource
  Update senior leaders on the status of implementation and expansions of infrastructure
  Coordinate complex and major implementation rectifications

• Provide incident resolution guidance
  Schedule activities to ensure continuity of service and prompt resolution of issues
  Monitor response and resolution time on live incidents
  Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
  Respond to more complex, escalated enquiries from team members
  Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
  Oversee disaster recovery planning and testing

• Manage projects
  Assign team members to projects
  Supervise the execution of day-to-day infrastructure operations, system installations and integration
  Guide engineers toward performing services on time, within budget and in accordance with business requirements
  Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required
  Monitor overall infrastructure performance, capacity and resource utilisation
  Drive resource and cost optimisation across projects
  Develop infrastructure operations and maintenance project plans
  Initiate plans to respond to request on more infrastructure and system resources
  Update senior leaders on project status, resource optimisation and cost savings

• Manage teams
  Oversee team management including budgets, forecasting, work allocations and staffing
  Develop staff through ongoing coaching, mentoring and career discussions
  Define common goals, direction and accountability among staff
  Drive effective performance management practices within the department in accordance with organisation policies and procedures

Professional Qualifications & Relevant Experience

• Bachelor's Degree with minimum 7 years of relevant experience will be preferred.

R22107887 | Gladys Chang Si Min