Assistant Manager, Event Programming & Ticketing

Commercial Events Ticketing Coordination

• Plan on-sale approach and timing with internal stakeholders (Business and Marketing), then act as the primary liaison with the promoter/co-presenter's ticketing solution provider to coordinate event setup, systems integration, and operational timelines for execution.
• Represent NS Square's interests: review event ticketing arrangements for commercial soundness, and ensure NS Square's contractual entitlements are captured and honoured.

NS Square IP Events Commercial Ticketing Ownership

• Own ticket sales strategy, pricing, and revenue optimisation for NS Square-promoted or co-presented events.
• Manage the appointed ticketing solution provider directly, as the commercial principal (Promoter), for these events.

Day-to-day Events Management

• Ensure events are accurately configured for pre- and on-sale - manifests, seating plans, pricing structures, ticket holds and allocations - overseeing quality assurance ahead of go-live.
• Ensure booking processes and website/ticketing integration function accurately, overseeing testing with the ticketing solution providers to deliver a seamless customer journey.
• Reconcile ticketing solution provider revenue share and commission settlements against contracted terms.
• Assist with box office operations on NS Square's event days, including handling first-line customer ticketing enquiries and resolutions, and supporting event-day access and entry operations.

Systems Management

• Assist Senior Manager in managing the ticketing solution providers relationship, and other integrated systems and vendors such as OTAs, experience twin, CRM.
• Direct technical delivery through provider SLAs and specialist input.
• Oversee patron access control system and processes in coordination with ticketing solution providers - including entry validation and system integration.

Data Analytics and Reporting

• Analyse ticketing and patron demand data to identify trends across events, channels, and audience segments.
• Translate data insights into recommendations for pricing, programming, and marketing decisions.
• Ensure patron and vendor data handled through ticketing operations complies with PDPA and NS Square's data governance requirements.

Projects & Strategic Initiatives

• Lead or support ticketing-related strategic initiatives and system enhancements as NS Square's operations mature, such as loyalty programme.
• Represent ticketing in departmental and cross-functional planning discussions, contributing data and operational insights as required.