Job Title: Assistant Cafe Manager
Job Type: Full-Time
Reports To: Operations Manager
Job Overview:
The Assistant Cafe Manager supports the Operations Manager in overseeing the daily operations of TOMORO COFFEE, ensuring a high level of customer service, efficient operations, and a positive team environment. This role involves managing staff, maintaining inventory, ensuring compliance with company policies and procedures, and driving sales and marketing initiatives.
Key Responsibilities:
- Oversee daily store operations, including inventory management, supply ordering, and maintaining a clean and organized store environment.
- Lead and develop baristas through onboarding, coaching, training, and addressing service standards to foster a positive store culture.
- Champion service excellence and quality control by role-modeling and training baristas to deliver exceptional customer service and ensuring consistent product quality.
- Drive sales growth and customer engagement through marketing initiatives, catering orders, promotions, and promptly resolving customer inquiries and complaints in a professional manner.
Qualifications:
- Diploma or Bachelor's degree in Business, Hospitality, or a related field.
- At least 3 years experience in the F&B industry with a minimum of 2 years in a similar store managerial role.
- Strong leadership experience in store operations, building effective teams, and coaching for performance.
- Excellent customer service and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to engage in shift work, which includes working on weekends and public holidays.
- Flexible availability, including weekends and holidays.
Why Join Us
- Be a vital part of a rapidly growing coffee chain and contribute to its success.
- Work with cutting-edge coffee technology and high-quality ingredients to craft exceptional beverages.
- Enjoy opportunities for skill development and career progression in a dynamic environment.
- Benefit from monthly sales incentives and group insurance coverage.
