Job Description
- Assist and report to management on daily cafe operations
- Assist kitchen work, food preparation work
- Assist front operations and beverage preparation work
- Ensure strict adherence to food safety, food sanitation and SFA hygiene and practices
- To work on administrative tasks, documentation and reports as required by management
- To manage and conduct corporate good customers service training
- Implement cost saving and initiate productivity
Customer Service Excellence:
- Provide exceptional service by monitoring guest satisfaction and addressing complaints or concerns in a professional and prompt manner.
- Ensure all staff are trained in customer service and adhere to restaurant protocols.
Assist in Kitchen and Food Preparation:
- Support kitchen staff as needed during peak hours or when understaffed (e.g., food prep, plating, etc.).
- Monitor food quality and presentation to meet restaurant standards.
- Step in as necessary to help with dishwashing or cleaning in busy situations, ensuring a smooth kitchen workflow
Inventory Control and Ordering:
- Assist in monitoring inventory levels and ensure proper stock levels of food, beverages, and supplies.
- Help place orders with vendors, ensuring that the restaurant is stocked with high-quality ingredients and materials.
Health and Safety Compliance:
- Ensure the restaurant complies with all food safety, health, and sanitation regulations.
- Monitor and maintain food storage and handling procedures to ensure safety and prevent contamination.
- Enforce proper cleaning procedures, especially in the kitchen and food prep areas.
Requirement:
- Previous experience in an F&B supervisory role or related position in a fast-paced restaurant environment.
- Experience assisting in kitchen operations and maintaining cleanliness is highly preferred.
- Experience with inventory management, ordering supplies, and managing staff.
- Ability to work hands-on in all areas of the restaurant, from supervising staff to assisting in the kitchen and dishwashing.
- Knowledge of food safety regulations and best practices in maintaining cleanliness.
- Flexibility to take on various roles as needed in a fast-paced environment.
- Must be available to work evenings, weekends, and holidays as required by the restaurant's operating hours.
- Ability to handle multitasking and flexibility in job responsibilities, including both supervisory and hands-on tasks.
