Provides on-boarding support, observes and provides feedback to new and existing staff to ensure they are on-track with Unity related matters, able to provide an exceptional customer experience so that they achieve required knowledge and skills to perform according to the company standards - Unity.
Ensure smooth communication flow between management and store level so that management's plans are timely communicated and implemented whilst feedback from stores on operational issues are also feedback to management.
Monitor store operations (Unity) in terms of storekeeping, merchandising, stocks ordering and management and to ensure assigned stores operate at optimum performance level.
Assist in setting up, renovating and closing down of stores according to management's plans.
Analyzing weekly sales trends, providing weekly store status and recommending effective proposals to enhance sales performance.
Conduct store visits (at least to visit all the stores within a month) which will ensure the delivery of consistent performance, adherence to company and legislative standards and compliance to policies and procedures.
Update and report effectiveness of promotions, customers feedback on all products and service launches, promotions as well as store activities and trends.
Coordinates and executes all operations calendar directions, campaigns, and sales promotions in a timely manner.
Assisting in collating allocation review for PWP, Plus Sell, Plus Member Deal and for monthly promo listing.
Other duties as assigned (e.g. Stock take, Arranging supplier for onsite promotions and promoters, Helping in updating store planogram etc.)
Job Requirements
Degree in any discipline
Proven experience in retail operations management at leading FMCG company
At least 2 years of experience working in retail pharmacy or drug store
Good understanding of performance evaluation metrics
