Operations Oversight
- Supervise and ensure smooth daily operations across multiple stalls/outlets.
- Maintain consistency in service, food quality, and hygiene standards.
- Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.
Staff Management & Support
- Plan and manage staff schedules, ensuring adequate manpower coverage.
- Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.
- Train, motivate, and mentor staff to maintain service quality.
Performance & Reporting
- Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.
- Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use).
- Prepare and submit regular reports on outlet operations and performance to management.
Customer & Community Engagement
- Handle customer feedback and resolve issues on the ground.
- Build rapport with stallholders, regular customers, and nearby community.
Business Support
- Support new stall setups and assist with outlet openings when required.
- Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.
- Ensure consistency in promotions, pricing, and operational standards across outlets.
Requirements
- Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
- Hands-on and flexible, willing to cover frontline roles when necessary.
- Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
- Good interpersonal and problem-solving skills.
- Willingness to work shifts, weekends, and public holidays when required.
Salary & Benefits
- Base Salary Range:SGD 2,800 - 3,800 / month(depending on experience and scope)
- Performance-based incentives (linked to outlet performance / rental collection targets)
- Staff meals provided
- Transport allowance (if covering multiple outlets)
- Uniform provided
- Career growth opportunities within the group
