Job Description

Company Overview

Inspire-Tech is a fast-growing technology company delivering enterprise communications, collaboration, and protection solutions. Trusted by 500 businesses and 50,000 users worldwide, we innovate to revolutionise workplaces digitally with smarter, secure mobility solutions.

Job Summary

Be the technical face of our product for enterprise and public-sector customers locally and overseas. Deploy our application on-premises and in the cloud, advise on infrastructure, and resolve issues from installation to live support.

Responsibilities

Deploy and test the application in cloud and on-premises environments to ensure smooth implementation
Prepare for and execute on-site deployments, troubleshooting issues to minimise downtime
Advise customers on infrastructure prerequisites aligned with their architecture goals
Troubleshoot dependencies including infrastructure, network, and security during implementation phases
Configure integrated solutions such as antivirus and third-party products to optimise system performance
Manage customer expectations effectively throughout deployment and support processes
Respond to customer issues via support emails and portal, providing timely resolutions
Test application releases for local and international customers to maintain quality standards
Run SQL queries to analyse usage patterns and assist senior developers in troubleshooting

Preferred competencies and qualifications

Diploma in IT, Computer Science, or related field
Experience with cloud platforms such as AWS, Azure, GCP, Docker containers and Kubernetes
Exposure to customer-site deployments, security tools, or scripting languages (PowerShell, Bash, Python)