Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Collibra Data Governance

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system behavior and provide insights for improvements.
• Document and communicate findings and resolutions clearly to stakeholders.
• Assist in the development and implementation of process improvements to enhance system stability.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Collibra Data Governance.
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring and troubleshooting enterprise-level applications.
• Ability to work with multiple system components and understand their interdependencies.
• Effective communication skills to interact with technical and non-technical stakeholders.
• Familiarity with incident management and problem resolution methodologies.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Collibra Data Governance.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.