Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and enhance overall service quality, contributing to the seamless functioning of business processes.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist junior team members by sharing knowledge and providing guidance on complex issues.
Continuously monitor system health and proactively identify potential risks to prevent downtime.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Network Infrastructures.
Strong understanding of network protocols, infrastructure components, and troubleshooting methodologies.
Experience with monitoring and diagnostic tools to analyze network performance and identify bottlenecks.
Ability to manage and support network configurations, including routers, switches, and firewalls.
Familiarity with incident management processes and tools to ensure efficient problem resolution.
Excellent analytical skills to interpret system logs and network data for effective issue diagnosis.

Additional Information:

The candidate should have minimum 3 years of experience in Network Infrastructures.
This position is based at our BDC7A - SEZ office.
A 15 years full time education is required.