Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions:
Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics
Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
System Resiliency Management: Drive system failover and disaster recovery processes.
Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
