Position Description
The successful candidate will be working within the IT Operations realm across all areas of the trading business (front, middle and back-office) to provide support for applications. This role offers a unique opportunity to be a part of a global and rapidly evolving IT department that is driving the company's cloud and digital transformation agenda. The ideal profile of this position calls for a flexible and well-rounded individual with relevant applications support and project management experience - someone who is self-motivated, detail oriented, collaborative, and has both strong customer relationship management skills and a problem-solving nature.
Key Role Responsibilities
- Provide day-to-day operational support for the application estate
- Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.
- Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.
- Follow-up on fixes for escalated issues.
- Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
- Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
- Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.
- Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
- Support test and development related activities through environment management, orchestration, and automation.
- Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
- Proactively monitor applications for availability, capacity, and performance.
- Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.
- Share knowledge and expertise with others, coaching and mentoring peers as required.
- Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.
Key Qualifications and Experience
Essential:
- Relevant work experience delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors.
- At least 5 years of relevant Application Support experience.
- Experience diagnosing and remediating application issues in a Windows Server and Windows 10 environment.
- Knowledge of ITIL framework, certification an advantage.
- Knowledge of scripting and automation (PowerShell and/or Python).
- Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).
- Good understanding of the trade/deal lifecycle and related processes.
- Domain knowledge of energy physical and financial commodities and derivatives.
- Working knowledge of an ETRM/CTRM platform (preferably Allegro Horizon / Topaz).
- Strong academic background, educated to degree level and/or equivalent professional qualification
Desirable:
- Experience administering applications hosted in Microsoft Azure
- Experience with market data management platforms (e.g., ZEMA or DataGenic)
- Experience managing small projects/changes
- Experience with agile delivery methodologies (e.g., SCRUM or Kanban)
- Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc)
- Experience with C#, Azure DevOps, Visual Studio and Crystal Reports
- Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics)
- Experience with any of the following platforms/systems: Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&A, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.
- DevOps knowledge would be an advantage.
Person Specification
- Excellent communication and interpersonal skills.
- Must be able to organise and articulate technical information clearly and concisely.
- Committed to continuous improvement.
- Comfortable working in a multi-cultured environment.
- Highly motivated to deliver results and go the extra mile to meet deadlines.
- Structured, systematic, and analytical in approach with a problem-solving mentality.
- Customer focussed, and goal orientated with keen attention to detail.
- Adept at working with challenging users in a fast-paced trading floor environment.
- Self-starter willing to take responsibility for problems and be pro-active in their resolution.
- Willingness to learn new systems and maintain industry knowledge.
- Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
