Application Production Support

Application Production Support

This role is for Front office Application support and aligned to Global Markets Fixed Income Application support organization. This role will provide frontline application production support for bank's Global Applications. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up.

Responsibilities:

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve them with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by the team.

Required Skills:

• Minimum 5 years of experience in Fixed Income Application support domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.
• Understanding of Fixed Income products.

Good to have skills:

• Shell, Python, VB or PowerShell scripting knowledge is a plus.
• Tableau experience is a plus.
• ANSIBLE, TOSCA etc tooling experience is a plus.

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