D
L1 Production/Application Support - Core Banking & Payments
Search Jobs
Search by job, company or skills
Search by job, company or skills
2 Types Of Work Schedule:
Work Schedule (A): 24/7 rotation period, the typical shifts are:
The usual work pattern is approximately 4 consecutive working days/nights followed by 3 days off. Because this is 24/7 coverage, shifts may fall on weekdays, weekends and potentially public holidays, depending on the roster.
Work Schedule (B) regular office-hour shifts, usually Monday to Friday with weekends off:
For new hires, they will generally start on the regular Monday-Friday schedule for the first few months before transitioning into the 24/7 roster. The schedule also appears to rotate in block of 3 months. So the candidate should be comfortable with onsite shift work, including day/evening/night rotations and weekend coverage , although there should be at least around 3 months per year on regular office-hour shifts.
Responsibilities:
Job Summary
The Banking Application & Infrastructure Production Support Engineer provides end-to-end support for customer-facing banking applications, transaction-processing services, and the underlying technology infrastructure. The role combines hands-on investigation of payment, login, transaction, core banking, cash-management, and card-related issues with infrastructure maintenance, monitoring, automation, and service recovery in a 24x7, SLA-driven environment.
Banking Application and Customer Issue Support
. Investigate customer-reported payment failures, delays, reversals, reconciliation exceptions, login and authentication issues, and failed, pending, duplicate, rejected, or delayed transactions.
. Support incidents affecting core banking, retail and wholesale banking, cash management, customer information, credit cards, debit cards, card processing, and account-related services.
. Assess customer and business impact, provide timely updates, develop safe workarounds where appropriate, and coordinate permanent corrective actions.
Transaction Investigation and Production Support
. Perform end-to-end transaction tracing across applications, databases, APIs, interfaces, middleware, operating systems, networks, storage, AS/400, mainframe, and downstream services.
. Analyze application and system logs, SQL data, batch records, error messages, monitoring alerts, and file-transfer results to isolate the point of failure.
. Identify whether an issue originates from an application, database, scheduler, operating system, network, storage platform, middleware, external interface, or third-party service.
. Support Start-of-Day and End-of-Day processing, production releases, application deployments, service restoration, and Disaster Recovery exercises.
Infrastructure Maintenance and Engineering
. Perform or coordinate network troubleshooting, connectivity and network-path validation, OS patching and upgrades, vulnerability remediation, storage patching, and capacity or performance checks.
. Support physical and virtual server deployment, configuration, migration, infrastructure service provisioning, environment builds, upgrades, and lifecycle activities.
. Safely stop and restart application, middleware, database, batch, and related services during maintenance complete pre-checks, post-change validation, health checks, and business handover.
. Support high availability, backup, recovery, VMware or equivalent virtualization, and Disaster Recovery arrangements.
Monitoring, Batch Operations, and Automation
. Monitor systems, transactions, batch jobs, interfaces, scheduled tasks, and file transfers using Splunk, Geneos, Control-M, SQL Monitor, and other enterprise tools.
. Create and maintain dashboards, alerts, operational views, and actionable monitoring for application and infrastructure services.
. Develop automation using Ansible, UNIX/Linux shell scripting, PowerShell, Python, SQL, or equivalent technologies to improve reliability and reduce manual effort.
Service Operations and ITIL Management
. Apply Incident, Problem, and Change Management practices participate in major incident recovery and restore services within agreed SLA and KPI targets.
. Conduct root-cause analysis and post-incident reviews, track corrective and preventive actions, and coordinate permanent remediation for recurring issues.
. Prepare change records, risk and impact assessments, implementation steps, validation procedures, rollback plans, and production-readiness evidence.
. Support Release and Deployment Management, Service Request Management, operational acceptance, SLA reporting, and service-availability reporting.
Stakeholder, Documentation, and Compliance
. Coordinate with business users, customer service, banking operations, application, database, infrastructure, network, storage, cybersecurity, command-centre, and vendor teams.
. Provide clear management updates during service disruptions and maintain incident reports, SOPs, runbooks, recovery procedures, implementation plans, and knowledge articles.
. Ensure production activities comply with banking technology-risk, information-security, regulatory, audit, access-control, and change-governance requirements.
Requirements:
Mandatory Experience and Required Skills
. Banking or financial-services experience is mandatory, with a minimum of 5 years of hands-on experience in banking application support, infrastructure operations, production support, or a combination of these areas.
. Proven experience supporting 24x7 mission-critical banking systems in an SLA-driven environment, including customer-impacting and high-severity incident recovery.
. Hands-on experience investigating payment, login, authentication, transaction, core banking, cash-management, card-processing, batch, interface, or file-transfer issues.
. Strong capability in end-to-end transaction tracing, log analysis, SQL investigation, data validation, troubleshooting, and root-cause analysis without compromising production-data integrity.
. Working knowledge of UNIX/Linux, Red Hat Enterprise Linux, IBM AIX, Microsoft Windows Server, AS/400, and/or mainframe systems, with deep hands-on expertise in multiple platforms.
. Experience with Splunk, Geneos, Control-M, SQL monitoring, enterprise application monitoring, and infrastructure monitoring.
. Experience with networking, OS and storage patching, server deployment, VMware or equivalent virtualization, infrastructure service builds, high availability, backup, and Disaster Recovery.
. Automation or scripting experience using Ansible, UNIX/Linux shell scripting, PowerShell, Python, SQL, or equivalent technologies.
. Strong practical experience in Incident, Problem, and Change Management, including major incidents, implementation planning, risk assessment, validation, rollback, and post-incident review.
. Strong written and verbal communication, stakeholder management, documentation, analytical, and problem-solving skills.
. Ability to work independently and collaboratively under strict time constraints, with a strong focus on customer impact, transaction integrity, operational risk, availability, and timely recovery.
. Willingness to participate in rotating shifts, 24x7 on-call coverage, weekend maintenance, public-holiday support where required, and after-hours implementation activities.
Preferred Skills and Experience
. Experience supporting retail banking, wholesale banking, payments, core banking, cash management, customer-information, or card-processing platforms.
. Experience with transaction monitoring, reconciliation, clearing, settlement, batch processing, APIs, middleware, managed file transfer, Oracle, or Microsoft SQL Server.
. Experience creating Splunk and Geneos dashboards and automating investigation, monitoring, deployment, patch validation, or infrastructure-maintenance tasks.
. Exposure to Microsoft Azure, AWS, market-data services, banking cybersecurity, vulnerability management, regulatory compliance, and audit controls.
. Experience working with distributed technology teams and third-party service providers.
Qualifications
. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline equivalent relevant professional experience may be considered in line with hiring policy.
. Relevant certifications such as ITIL Foundation, RHCSA/RHCE, IBM AIX, Microsoft, VMware, Ansible, cloud, database, or infrastructure certifications are advantageous.
Working Conditions
. The role operates within a 24x7 banking production-support environment and may require rotating shifts, on-call coverage, weekend or public-holiday support, and after-hours releases or maintenance.
. Extended support may be required during high-severity incidents until the service is stabilized or formally handed over.
Key Domain/ Technical Skills:
. Banking Support: Payments, login and authentication, transactions, core banking, cash management, cards, batch, reconciliation, and customer-impacting incidents
. Platforms & Tools: UNIX/Linux, RHEL, AIX, Windows Server, SQL, AS/400, mainframe, Splunk, Geneos, Control-M, VMware, Ansible, shell scripting
. Service Operations: 24x7 production support, Incident, Problem, and Change Management, major incidents, RCA, SLA/KPI, release, DR, and infrastructure maintenance
Job ID: 152451413
