At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you Then read on.
About The Role
This role is to contribute effectively to the Finance & Credit Life team by managing the end-to-end administration of Credit Life policies, including policy and system setup, member data maintenance, billing and payment processing, and customer communications - ensuring operational accuracy, compliance, and service excellence.
What You'll Be Doing
- Administer new and existing policies, including enrolments, renewals, and terminations.
- Maintain accurate member records and system databases, including changes to personal details and payment information.
- Configure policy setups with plan details, benefits, premiums, and individual billing.
- Activate system notifications for new policies and members.
- Prepare and distribute policy documents such as product summaries, certificates of insurance, and annual statements.
- Conduct User Acceptance Testing (UAT) for new policies and system enhancements.
- Process payments for new and existing members, including online transactions, GIRO setups, and recurring payment configurations.
- Liaise with banks, brokers, and customers on payment and policy-related matters.
- Respond promptly to enquiries via phone, email, and shared mailboxes.
- Collaborate with cross-functional teams to ensure operational efficiency.
- Prepare and submit Monthly Business Reports (MBR) and Daily Business Reports (DBR).
- Manage premium collections and reconcile payment receipts accurately.
- Upload and manage policy documents in the imaging system.
- Ensure data integrity and compliance with standard operating procedures.
- Handle member feedback and resolve issues professionally across all communication channels.
- Provide administrative support and manage operational tasks, including billing arrangements.
- Support ad-hoc duties related to policy administration.
- Lead the development and management of tailored Term Life plans for Affinity group members to drive revenue growth and enhance customer experience in alignment with strategic goals.
What We Are Looking For
- Possess a recognized university degree.
- Possess insurance knowledge is an advantage.
- Possess knowledge in MS Office (Excel, Words, and PowerPoint).
- Meticulous, detail-oriented, and good time management skills.
- Good interpersonal, communication and organizational skills.
- Willingness to work and learn in a fast-paced environment.
- Good team player and ability to work independently.
- Minimum 2 years relevant experience in insurance industry and in similar capacity
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
ABOUT AIA
For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.
As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.
JOIN US
At AIA, we believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your better.
AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!
