About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.
To learn more about us, visit our website at ihubsolutions.com
Job Scope
- Manage customer emails and/or calls to arrange delivery orders.
- Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
- Swift handling of customer inquiries.
- Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
- Prompt follow-ups on customer interactions via email.
- Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Communicate and coordinate with internal departments.
Requirements
- Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
- Fluency in English
- Good knowledge of Microsoft applications (Excel, Word, etc)
- Experience working in a customer service focused environment
- Ability to multitask, prioritize, and manage time effectively
- Your unique personality! A great sense of humor is an advantage.
- Fresh graduates are welcome to apply!
