Air Freight - Key Account Executive

Air Freight Key Account Support Executive

Working Location: Changi Alps
Working Hours: Mon-Fri, 8:30am-5:30pm | Alternate Sat, 8:30am-12:30pm

The Job:

• Support end-to-end air freight import and export shipments for key customers.
• Coordinate the entire shipment process and ensure operations comply with customer SOPs.
• Plan cargo space, monitor flight uplift and provide early updates on potential delays.
• Liaise with customers, overseas offices and internal departments regarding shipment status and discrepancies.
• Proactively resolve operational issues and implement recovery actions to prevent service failures.
• Handle customer enquiries and complaints professionally and promptly.
• Prepare daily, weekly, monthly and KPI reports for customers.
• Ensure high service standards and smooth coordination between Customer Service and Operations teams.

The Talent:

• Minimum GCE N/O Level or Diploma.
• Minimum 2 year of air freight operations experience.
• Freight forwarding or logistics industry experience preferred.
• Experience handling operations and billing functions.
• Strong coordination, communication and customer service skills.
• Familiarity with logistics systems such as CW1 and Microsoft Office is advantageous.

Eu Eng joe

Direct Line: 8847 8909

EA License No: 91C2918

Personnel Registration Number: R23112468