Role
This is an exciting, fast-paced role for service-minded candidates, with the ability to problem solve and communicate effectively. As a junior trade sales executive, you will be the operations point of contact for both our sales representatives and our trade customers.
You will be tasked with providing a high quality level of customer support. This includes wine sales order processing and confirmation. You will report directly to the operations manager.
Responsibilities
- Provide efficient and positively memorable sales service to our customers
- Process and confirm wine sales orders for trade customers
- Prepare quotations and check available quantities for trade customers upon request
- Manage product reserves for trade customers in our onsite cellar and offsite warehouse
- Onboard new customers, ensuring all relevant documentation is received
- Liaise with our Accounts team to ensure orders have been paid before delivery
- Coordinate and schedule trade deliveries
- Coordinate with Operations Executives and Warehouse Coordinators for warehouse product releases and deliveries
- Support company-wide marketing activities and initiatives and Assist the operations manager with executive administration support and other ad-hoc duties.
Attributes and Skills
- Excellent command of written and spoken English
- Ability to work in a fast-paced environment, with keen initiative and a flexible, can-do attitude
- Strong customer liaison and interpersonal skills
- Proficiency in Microsoft Office (Excel & Word), Google Docs
- Familiarity with inventory management systems, such as DEAR Inventory
- Prior wine knowledge preferred, WSET Level 2 certification and above is a plus
