Administrative Executive (10-month contract), OAFA

Job Description

• This position is for Office of Admissions and Financial Assistance (OAFA).
• Design and produce graphics and social media materials to raise awareness of financial assistance schemes and application processes.
• Support the Manager in implementing the HOMES process for means-testing and eligibility verification.
• Manage the end-to-end financial assistance application process, from application submission and evaluation to award recommendation and disbursement.
• Collaborate with Financial Assistance Managers and Verifiers to ensure applicants eligibility submissions and reviews are completed within five weeks of application.
• Assist in reviewing bursary and study award applications and provide appropriate award recommendations.
• Guide students in completing their applications and resolve issues relating to eligibility assessments.
• Respond to enquiries received through the Centre's mailbox and LiveChat in a timely and professional manner.
• Support full-time staff in coordinating financial assistance award activities and student-related events.
• Follow up on consent forms for international students applying for scholarships.
• Be committed to working occasional weekends to support SMU Outreach events, such as SMU Open House, SMU Poly Day, and SMU Destination.
• Assist with other Centre operations and administrative duties as assigned.

Qualifications

• Diploma or Degree (preferred) with at least one year of relevant administrative experience, preferably within the education sector.
• Demonstrated experience in the implementation of operational or process improvement initiatives will be an advantage.
• Proficient in Microsoft Office applications, Adobe Acrobat, and Canva.
• Experience managing social media platforms and creating content for digital channels is preferred.
• Possess strong interpersonal and communication skills, both written and verbal.
• Confident in delivering presentations and engaging with diverse stakeholders.
• Adaptable and resourceful in managing dynamic situations.
• Able to work effectively both independently and as part of a team.
• Meticulous, with strong attention to detail and accuracy.

• This position is for Office of Admissions and Financial Assistance (OAFA).
• Design and produce graphics and social media materials to raise awareness of financial assistance schemes and application processes.
• Support the Manager in implementing the HOMES process for means-testing and eligibility verification.
• Manage the end-to-end financial assistance application process, from application submission and evaluation to award recommendation and disbursement.
• Collaborate with Financial Assistance Managers and Verifiers to ensure applicants eligibility submissions and reviews are completed within five weeks of application.
• Assist in reviewing bursary and study award applications and provide appropriate award recommendations.
• Guide students in completing their applications and resolve issues relating to eligibility assessments.
• Respond to enquiries received through the Centre's mailbox and LiveChat in a timely and professional manner.
• Support full-time staff in coordinating financial assistance award activities and student-related events.
• Follow up on consent forms for international students applying for scholarships.
• Be committed to working occasional weekends to support SMU Outreach events, such as SMU Open House, SMU Poly Day, and SMU Destination.
• Assist with other Centre operations and administrative duties as assigned.