Job Description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

This position is for Office of Admissions and Financial Assistance (OAFA).
Design and produce graphics and social media materials to raise awareness of financial assistance schemes and application processes.
Support the Manager in implementing the HOMES process for means-testing and eligibility verification.
Manage the end-to-end financial assistance application process, from application submission and evaluation to award recommendation and disbursement.
Collaborate with Financial Assistance Managers and Verifiers to ensure applicants eligibility submissions and reviews are completed within five weeks of application.
Assist in reviewing bursary and study award applications and provide appropriate award recommendations.
Guide students in completing their applications and resolve issues relating to eligibility assessments.
Respond to enquiries received through the Centre's mailbox and LiveChat in a timely and professional manner.
Support full-time staff in coordinating financial assistance award activities and student-related events.
Follow up on consent forms for international students applying for scholarships.
Be committed to working occasional weekends to support SMU Outreach events, such as SMU Open House, SMU Poly Day, and SMU Destination.
Assist with other Centre operations and administrative duties as assigned.

QUALIFICATIONS

Diploma or Degree (preferred) with at least one year of relevant administrative experience, preferably within the education sector.
Demonstrated experience in the implementation of operational or process improvement initiatives will be an advantage.
Proficient in Microsoft Office applications, Adobe Acrobat, and Canva.
Experience managing social media platforms and creating content for digital channels is preferred.
Possess strong interpersonal and communication skills, both written and verbal.
Confident in delivering presentations and engaging with diverse stakeholders.
Adaptable and resourceful in managing dynamic situations.
Able to work effectively both independently and as part of a team.
Meticulous, with strong attention to detail and accuracy.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University