Roles and Responsibilities
- Provide frontline helpdesk support by handling enquiries, work requests, complaints and service requests in a timely and professional manner.
- Perform general administrative duties, including maintaining records, preparing documents and supporting daily office operations.
- Assist with billing, payment follow-ups, reimbursement processing and contractor progress claims while ensuring proper documentation.
- Coordinate room bookings, meeting setups, events and cleaning arrangements to support operational requirements.
- Administer season parking requests and maintain accurate records for audit purposes.
- Monitor and track work orders, fault reports and service requests to ensure timely completion and follow-up.
- Support the Building Manager and site team in contract administration and compliance with service standards.
- Liaise with internal stakeholders, contractors and service providers to ensure efficient coordination of facilities management services.
Qualification Requirements
- Minimum GCE O Level or equivalent.
- NITEC, Higher NITEC or Diploma in Business Administration, Office Administration, Accounting or a related discipline will be an advantage.
- Proficient in Microsoft Office applications(Word, Excel and Outlook).
- Good communication and interpersonal skills.
- Organised, meticulous and able to multitask in a fast-paced environment.
- Prior experience in administrative or facilities management support will be an advantage.
