Admin, Order Fulfilment

1-3 Years

Job Description

Key Responsibilities

Order Processing (Primary Function)

Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
Update order status accurately within the Order Management System.
Identify and resolve routine order discrepancies, escalating complex issues where necessary.
Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
Support inventory reconciliation and order verification activities where required.
Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.

Logistics & Warehouse Support (Secondary Function)

Prepare, pack and organise completed orders for dispatch.
Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
Support inbound warehouse activities by receiving and verifying incoming goods, reporting discrepancies and generating Goods Receipt documentation.
Support outbound shipment preparation, including packing, documentation and courier arrangements.
Ensure completeness and proper handover of dispatched jobs and supporting documentation.
Assist with retrieval of documents, signed invoices and other logistics-related administrative requests from internal stakeholders.
Support inventory movements and warehouse housekeeping activities where required.

Key Requirements

GCE O / N Levels, NITEC or ITE Certificate.
Diploma holders are welcome to apply.
1–2 years of experience in order processing, warehouse operations, logistics or customer operations.
Experience in the ophthalmic or healthcare industry is advantageous but not essential.

Knowledge / Skills

Strong attention to detail and accuracy.
Good organizational and time management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a commitment to service excellence.
Effective communication and teamwork skills.
Basic analytical and problem-solving abilities.
Ability to work independently with minimal supervision.
Proficient in Microsoft Office applications.
Familiarity with ERP, Warehouse Management Systems (WMS) or Order Management Systems (OMS) is an advantage.
Adaptable and willing to learn new operational processes across multiple functions.
High customer orientation.
Good command of spoken and written English is a must
5.5 work day

Your ZEISS Recruiting Team

Rebecca Felix