Job Responsibilities
- Order Processing (Primary Function)
- Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
- Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
- Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
- Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
- Update order status accurately within the Order Management System.
- Identify and resolve routine order discrepancies, escalating complex issues where necessary.
- Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
- Support inventory reconciliation and order verification activities where required.
- Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
- Logistics & Warehouse Support (Secondary Function)
- Prepare, pack and organise completed orders for dispatch.
- Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
- Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
- Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
- General Responsibilities
- Work collaboratively with Order Processing, Customer Service, Logistics, Warehouse, Sales and Finance teams.
- Ensure compliance with company policies, quality standards and operational procedures.
- Maintain accurate operational records and documentation.
- Support business continuity by providing operational assistance during peak periods or manpower shortages.
- Participate in cross-training initiatives to broaden operational capabilities.
- Undertake any other duties assigned by the supervisor
Requirements:
- Diploma or Degree in Business, Logistics, Supply Chain, or a related field preferred
- Experience in order processing, administration, customer service, logistics, or supply chain is advantageous
- Strong organisational skills with excellent attention to detail
- Good communication and coordination skills
- Proficient in Microsoft Office applications
- Able to work independently and collaboratively in a fast-paced environment
All Interested candidates are invited to email your resume in MS Word format to:
[Confidential Information]
Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN
We regret to inform that only suitable candidates will be shortlisted for an interview.
