Position Overview:
As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.
- Working Location: 158 Kallang Way, #03-05 (Singapore, 349245)
- Working Hours: Monday - Friday (9:00am - 6:00pm)
- Salary Range: $3,000.00 - $4,200.00
- Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)
Job Responsibilities:
- Conduct outbound calls to customers & existing following sales transactions.
- Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
- Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
- Accurately document customer interactions and verification outcomes.
- Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
- Provide clear and concise information to customers regarding their purchase and any prerequisites required.
- Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
- Support enquiries from internal and external stakeholders.
- Ensure compliance with company policies and procedures during the verification process.
- Participate in quality assurance initiatives to improve the verification process and customer experience.
- Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
- Collaborate with other departments as necessary to resolve customer issues or discrepancies.
Requirements:
- Candidate must possess at least O Level or equivalent.
- Minimum one year of experience in customer service, telemarketing or related role.
- Good communication and interpersonal skills with excellent command of written and spoken language
- Proficient with MS Office
