Key Responsibilities

Administrative Support

• Provide day-to-day administrative and operational support to all departments.
• Manage filing systems, documentation, and correspondence accurately and efficiently.
• Assist in scheduling meetings, preparing minutes, and tracking follow-up actions.
• Support procurement activities, vendor coordination, and office maintenance.
• Assist HR and operations functions, including attendance tracking, leave administration, and onboarding matters.
• Support the organization of internal and external events, staff training sessions, and workshops.

Quality Assurance & Compliance

• Assist in maintaining and updating QA policies, Standard Operating Procedures (SOPs), and process documentation.
• Support compliance efforts with relevant accreditation and regulatory frameworks (e.g. CPE, EduTrust, ISO 9001).
• Maintain QA records, audit documentation, and corrective/preventive action reports.
• Assist in internal and external audit preparations by ensuring documentation and records are accurate and complete.
• Conduct basic checks to ensure compliance with internal QA processes.
• Help compile QA-related reports and statistics for management review.
• Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

Requirements

• Diploma or equivalent qualification in Business Administration, Quality Management, or a related field.
• At least 1-2 years of relevant working experience in administration or quality assurance, preferably within the education or training sector.
• Familiarity with accreditation and regulatory frameworks such as EduTrust, Bizsafe, or equivalent is advantageous.
• Good organizational and coordination skills with strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Responsible, proactive, and able to maintain confidentiality.
• Able to commence work immediately or within short notice.
• Open to Singapore Citizens and Singapore Permanent Residents only.