Company Overview / Employee Value Proposition
- TUNGSAN FOOD INDUSTRIES PTE LTD is a leading manufacturer, wholesaler, trader and retailer of TUNGSAN's range of pastes, sauces, complementary chilli-based pastes and seasoning condiments. Serving and satisfying over 5,000 diverse customer groups from consumers to hawkers, food courts and restaurants is no easy task. Since it began in 1973, Tungsan has successfully built lasting customer relationships by offering high quality products backed by strong R&D and manufacturing capabilities, a comprehensive wholesale and distribution infrastructure, well-stocked retail outlets, practical culinary solutions and great customer care. It promises quality premium products, timely delivery, and even consultation services (Brand: Yi Pin Tang) for product customization, recognizing that every customer is unique. We are OEM equipped to cater to any contract manufacturing as per requested by customers. Our other brands are Straits Story (Retail Packs) and Yi Pin Tang.
Responsibilities
- Answer phone calls, distribute messages, and redirect calls to the appropriate department to ensure effective communication flow and actions
- Process customer orders by accurately taking orders, issuing invoices, and following up on outstanding payments to maintain timely revenue collection
- Print sales reports for delivery personnel to support accurate and efficient delivery operations
- Verify cash amounts received by salesmen and delivery personnel against invoices to ensure accurate financial transactions
- Receive goods order form from warehouse for purchasing and notify the person-in-charge of any price changes to maintain purchasing accuracy
- Perform filing, faxing, scanning, copying, and data entry tasks to maintain organized and accessible records
- Print barcodes for production and branch use to support inventory tracking and management
- Issue memos to communicate important information within the company promptly
- Print and review monthly customer statements to ensure accuracy and timely billing
- Attend to visitors professionally to provide a welcoming environment
- Record, issue, and control company supplies such as stationery, uniforms, toiletries, and keys to maintain inventory and security
- Record and follow up on all customer feedback to support continuous service improvement
- Check, respond to, and process online orders and company emails to maintain customer service responsiveness
- Manage basic bookkeeping duties to support accurate financial record-keeping
- Maintain and update company files and records to ensure information accuracy and accessibility
