Admin Assistant, HoME+

About the Programme

Home Monitoring and Eldercare (HoME+) is a monitoring system using sensors placed around the home. When unusual patterns are detected (inactive, fall, etc.) or when the user activates the panic button, the Red Cross call centre is notified immediately. Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance.

Job Purpose

The Admin Assistant, HoME+ is responsible for providing efficient administrative functions and operational support to the Home Monitoring and Eldercare (HoME+) service/program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on administrative tasks such as payment processing, finance report and basic communication to clients.

Job Responsibilities

Administration Support

• Ensure that HoME+ payments are accurately recorded and regularly updated.
• Process monthly payments and fees, ensuring accuracy and adherence to financial procedures.
• Prepare weekly and monthly financial/payment reports.
• Update clients biodata accurately and in a timely manner.
• Respond to general program inquiries via email and phone, providing prompt and helpful assistance.
• Assist with putting up purchase requisitions and orders when necessary.
• Perform other administrative duties as assigned by the supervisor.

Job Specifications

Qualifications and Experience

• Possess a Diploma from a recognised institution.
• Prior administrative skills and/or customer service experience will be an advantage.

Additional Skills and Knowledge

• Good command of both spoken and written English.
• Other spoken native language (e.g. dialects) will be an advantage.
• Computer literate.
• Familiarity with Tenderboard or similar platform processes.
• Good interpersonal and organisational skills.
• Meticulous with an eye for details and multi-task effectively.
• High initiative.

Desired Behavior

• Independent with the ability to relate well to people of all levels.
• Task-oriented and outcome driven.
• Demonstrate initiative and ability to work as a team above and beyond the job scope.
• Adaptable to the changing needs on the ground.