Account Manager

Job Summary:

We are looking for a client-focused andcommercially minded Account Manager to join our transport logistics team. Thecore of this role is managing and growing our existing key accounts: owning theday-to-day relationship, ensuring service excellence, and driving retention andaccount growth. Alongside this, the role carries a business developmentresponsibility to identify and win new customers, contributing to the company'soverall revenue growth. The ideal candidate is a strong relationship builder withsolid knowledge of the supply chain industry and the confidence to sell whenthe opportunity arises.

Responsibilities:

• Account Management (Primary Focus):
• Manage a portfolio of key accounts and act as the main point of contact for all client matters.
• Build strong, long-term relationships with clients at operational, management and decision-maker levels.
• Understand each client's business, supply chain needs and pain points, and propose solutions that add value.
• Develop and maintain account plans to ensure client satisfaction, retention and growth.
• Monitor service performance (KPIs/SLAs) and lead regular business reviews with clients.
• Handle client enquiries, escalations and issues promptly, working closely with operations to resolve them.
• Manage rate reviews, contract renewals and commercial negotiations with existing clients.
• Identify upselling and cross-selling opportunities to expand business within existing accounts.
• Business Development
• Identify and pursue new business opportunities within the transport logistics sector.
• Generate leads, prospect potential clients and build a healthy sales pipeline.
• Prepare quotations and proposals, and deliver sales presentations to prospective clients.
• Negotiate and close new deals, and ensure a smooth handover and onboarding for new customers.
• Keep up to date with market trends and competitor activity to support sales efforts.
• Internal Coordination & Reporting:
• Work closely with operations, pricing and finance teams to deliver on client commitments.
• Maintain accurate client and pipeline records in the CRM system.
• Prepare regular reports on account performance, revenue and sales activity for management.
• Monitor account profitability and follow up on billing and collections where needed.