Account Manager

Job Description:

• Serve as the main point of contact for assigned clients, building strong, long-term relationships.
• Understand client business goals and challenges proactively propose APEX solutions to meet those needs.
• Ensure high levels of client satisfaction, retention, and repeat business.
• Coordinate with Events, Productions, Digital, and Creatives teams to ensure timely and quality delivery of client projects.
• Monitor project progress, budgets, and timelines escalate risks early.
• Prepare regular status updates and reports for clients.
• Identify and pursue upsell and cross-sell opportunities within existing accounts (e.g., turning an events client into a digital retainer).
• Development and execution of business proposals, pitches, and presentations for potential clients or tenders.
• Assist in negotiating contracts and closing deals where applicable.
• Provide input on service improvements and client insights to leadership.
• Provide consistent reports and updates to leadership for all accounts.

Requirements:

• Degree in Marketing, Communications, Business, or related field.
• 3-4 years in account management, client servicing, or marketing/advertising agency role.
• Prior exposure to events, media production, or digital marketing projects is highly preferred.
• Ability to adapt and be initiative at managing multiple projects simultaneously in a fast-paced environment.
• Strong documenting skills with excellent attention to detail.
• Self-motivated, dedicated, hands-on and willing to go extra mile.
• Client-first attitude with a proactive, problem-solving approach.Strong work commitment..
• Strong sense of urgency
• Excellent written and verbal communication skills
• Extremely well organization skills
• Ability to anticipate roadblocks and pivot when necessary (to think out of the box)