6 months Contract Contact Centre Executive #hms

Raffles Place

6 months Contract Contact Centre Executive

Basic salary only up to $4,000 + up to 1-month performance bonus upon completion of 6 months tenure

Working Days: Monday to Sunday, including Public Holidays

Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)

Work Week: 5 days per week

For the first two months, all temporary staff will be required to work from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule and gain sufficient hands-on experience. From third month onward, they will continue with above shift hours.

Responsibilities

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers feedback/ issues within guidelines.
• Conscientious logging of customers feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Interested candidates, do submit your resume to: [Confidential Information] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820