6-12 Months Customer Service Officer (Banking Industry) #EEF

Manning the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors enquiries

Key Responsibilities

.Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues

.Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution

.To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment

.Call verification to update client details, form amendments and reset password for accounts etc.

.Other ad-hoc admin and follow-up tasks assigned

.Attend to walk-in customer at our customer service centre

.Work closely with various departments and other CS team members

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted