12 Months Customer Service and Admin Support Analyst, Tampines

Early Applicant

1-3 Years

Job Description

Responsibilities

Making outbound survey calls /follow up calls (up to 50% of time, depending on campaigns and volume)
Some survey calls are conducted in Mandarin.
Call script and training will be provided
Data entry to ensure data accuracy (call survey results update)
Adverse finding to be escalated for further investigation /follow up
Key person to support administrative duties such as (50% of time or more):
Creating/revised SMS templates
Sending of weekly SMS/SMS reminders/preparing reports
Assist to streamline department processes to increase operations efficiency (ie. SOP/reporting/etc)
Support in Call Quality assurance
Uphold confidentiality and data security standards
May need to undertake project if any

Requirements

Strong proficiency in MS Words/Excel(pivot table, formulas etc) / Powerpoint
Min Diploma with some experience in Insurance sales/customer service is preferred
Good communication skills and detail oriented
Experience in call centre (outbound call) is preferred