- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution. Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information. . . .
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
Elsa Fontanne (CEI No. R24124496)
Email Address:
Recruitment Consultant
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
