Job Summary
You will manage AML and tax information verification, resolve customer inquiries via hotline, support compliance documentation, and collaborate with internal teams to ensure timely case resolution and process improvements within regulatory timelines.
Responsibilities
- Contact customers to resolve potential AML and tax information gaps, ensuring compliance and data accuracy
- Review and validate the accuracy and reasonableness of submitted customer information to maintain data integrity
- Handle appeals hotline by providing timely and accurate resolutions to customer inquiries
- Perform administrative and documentation tasks in compliance with bank policies to support AML/KYC processes
- Coordinate with internal teams to ensure smooth and efficient case completion
- Monitor case progress to meet service level agreements (SLAs) and regulatory timelines
- Identify process gaps and recommend workflow improvements to enhance operational efficiency
Preferred competencies and qualifications
- Degree holder in any discipline, preferably in Business or a related field
- Minimum 1 year of experience in AML or KYC within a banking environment
- Experience working in a call centre environment, conducting outreach, handling customer queries, or engaging clients and stakeholders over the phone
- Strong written and verbal communication skills to convey information clearly and professionally
- Excellent interpersonal skills to collaborate effectively with multiple internal and external stakeholders
- Proactive, self-motivated, and a strong team player capable of working independently while contributing to team objectives
Other Information
- Email: [Confidential Information]
- Telegram: @Angie_TL
- Whatsapp: +65 96272860
Angela Teh Ling Wei (CEI No.R1104464) Recruit Express Pte Ltd
EA License No. 99C4599
