Job Summary

The Restaurant Supervisor manages daily operations, leads front- and back-of-house teams, and ensures high standards of food quality, safety, and guest satisfaction. You will act as the link between staff and management, leading shifts and resolving issues promptly.

Responsibilities

Monitor opening and closing duties to ensure smooth daily restaurant operations
Coordinate service flow between front-of-house and kitchen teams to optimize guest experience
Maintain cleanliness and organization of the dining area to uphold hygiene standards
Assist with hiring, training, scheduling, and mentoring staff to meet service quality goals
Welcome guests and monitor table service to ensure prompt and courteous customer interactions
Resolve customer complaints tactfully and promptly to maintain guest satisfaction
Monitor stock levels and assist with inventory counts to control costs and minimize food waste
Enforce strict adherence to food hygiene, sanitation, and workplace safety regulations to ensure compliance
Handle cash transactions accurately and record daily sales for operational reporting
Prepare operational reports as needed to support management decision-making

Required competencies and certifications

Valid food handler safety certificate (mandatory for compliance with food safety regulations)

Preferred competencies and qualifications

2 to 3 years of supervisory experience in a fast-paced restaurant or hospitality environment
Secondary school, O-Level, ITE, or A-Level education degree in hospitality or business management is a plus
Strong leadership skills demonstrated by effectively guiding teams to meet service standards
Effective communication skills to coordinate between staff and management and engage guests
Problem-solving skills applied to resolve operational and customer service issues promptly
Multitasking abilities to manage multiple responsibilities during busy shifts
Physical stamina to stand and walk for extended periods and work flexible shifts, including weekends and holidays

How to Apply

Please send your resume and a brief introduction about why you would be a great fit to [[HIDDEN TEXT]].