Job Description:

Contribute to IT projects for Antaes clients
Provide Level 1 onsite technical support for customer IT systems, equipment, and related infrastructure.
Independently diagnose, troubleshoot, and resolve common hardware, software, and basic network connectivity issues.
Perform installation, configuration, maintenance, and replacement of PCs, workstations, printers, peripherals, and other supported IT equipment.
Support airport operational systems, including Common Use Passenger Processing Systems (CUPPS), Common Use Self-Service (CUSS) kiosks, and other assigned equipment.
Carry out preventive maintenance, routine health checks, and corrective maintenance according to established procedures.
Independently manage assigned incidents and service requests within agreed SLA requirements.
Perform initial fault diagnosis and take appropriate corrective actions to restore affected services.
Ensure accurate and timely updates of incident records, troubleshooting activities, and resolution details in the designated ticketing system.
Coordinate with the Service Desk, internal teams, vendors, and customers when required to facilitate incident resolution.
Provide timely updates and maintain clear communication with relevant stakeholders during service disruptions.
Follow established incident management, escalation, and operational procedures.
Perform hardware replacement, equipment installation, and peripheral maintenance as required.
Maintain proper handling, tracking, and documentation of IT equipment, spare parts, and assets.
Assist in equipment inventory checks, stock reconciliation, and spare-parts management.
Support scheduled equipment refreshes, deployments, and other operational maintenance activities.
Ensure all maintenance and installation activities comply with applicable safety and operational requirements.
Follow Client's operational standards, customer procedures, and security policies.
Maintain accurate shift handover records, operational documentation, and task updates.
Collaborate with team members to ensure smooth daily operations and service continuity.
Participate in technical training, knowledge sharing, and continuous service improvement activities.
Perform other ad-hoc duties and tasks as assigned to support operational requirements.
Contribute to the promotion of Antaes services on top of assistance provided to client.

Job Requirements:

1–3 years of relevant hands-on experience in IT technical support, desktop support, or onsite field engineering.
Proven ability to independently troubleshoot and resolve common PC, printer, peripheral, software, and network connectivity issues.
Practical experience supporting Windows operating systems and basic LAN/WAN environments.
Familiarity with incident management processes, service ticketing systems, and SLA-driven support environments.
Experience providing direct onsite technical assistance to customers or end users.
Previous experience in 24/7 mission-critical operational environments would be an advantage but is not mandatory.

L1 Field Engineer