L1 Field Engineer

Job Description:

• Contribute to IT projects for Antaes clients
• Provide Level 1 onsite technical support for customer IT systems, equipment, and related infrastructure.
• Independently diagnose, troubleshoot, and resolve common hardware, software, and basic network connectivity issues.
• Perform installation, configuration, maintenance, and replacement of PCs, workstations, printers, peripherals, and other supported IT equipment.
• Support airport operational systems, including Common Use Passenger Processing Systems (CUPPS), Common Use Self-Service (CUSS) kiosks, and other assigned equipment.
• Carry out preventive maintenance, routine health checks, and corrective maintenance according to established procedures.
• Independently manage assigned incidents and service requests within agreed SLA requirements.
• Perform initial fault diagnosis and take appropriate corrective actions to restore affected services.
• Ensure accurate and timely updates of incident records, troubleshooting activities, and resolution details in the designated ticketing system.
• Coordinate with the Service Desk, internal teams, vendors, and customers when required to facilitate incident resolution.
• Provide timely updates and maintain clear communication with relevant stakeholders during service disruptions.
• Follow established incident management, escalation, and operational procedures.
• Perform hardware replacement, equipment installation, and peripheral maintenance as required.
• Maintain proper handling, tracking, and documentation of IT equipment, spare parts, and assets.
• Assist in equipment inventory checks, stock reconciliation, and spare-parts management.
• Support scheduled equipment refreshes, deployments, and other operational maintenance activities.
• Ensure all maintenance and installation activities comply with applicable safety and operational requirements.
• Follow Client's operational standards, customer procedures, and security policies.
• Maintain accurate shift handover records, operational documentation, and task updates.
• Collaborate with team members to ensure smooth daily operations and service continuity.
• Participate in technical training, knowledge sharing, and continuous service improvement activities.
• Perform other ad-hoc duties and tasks as assigned to support operational requirements.
• Contribute to the promotion of Antaes services on top of assistance provided to client.

Job Requirements:

• 1–3 years of relevant hands-on experience in IT technical support, desktop support, or onsite field engineering.
• Proven ability to independently troubleshoot and resolve common PC, printer, peripheral, software, and network connectivity issues.
• Practical experience supporting Windows operating systems and basic LAN/WAN environments.
• Familiarity with incident management processes, service ticketing systems, and SLA-driven support environments.
• Experience providing direct onsite technical assistance to customers or end users.
• Previous experience in 24/7 mission-critical operational environments would be an advantage but is not mandatory.