Microsoft Office 365, Microsoft Power Bi, Ms Office, Microsoft SQL DB, Troubleshooting, backup software, basic networking concepts

It Asset Management, Windows OS installation

Microsoft 365, Networking, Incident Escalation, Windows 10, cybersecurity risks, User Access, Microsoft Entra ID, restoration testing, endpoint protection, phishing vulnerabilities, backup procedures

Database Management, Microsoft 365, Hardware Troubleshooting, endpoint device management, Software Deployment, bespoke web-based systems, cloud platforms, ordering systems, end-user support, business applications, Windows environments

Microsoft 365, computer hardware, Endpoint Security, Networking, Windows operating systems, technical support, antivirus protection, Microsoft Office Applications

Sharepoint Online, PowerShell, Dns, Exchange Online, Printers, Microsoft Intune, DHCP, Microsoft 365, Lan, Windows 10, Microsoft Teams, Microsoft Entra ID, Active Directory fundamentals, Wi-Fi troubleshooting, 3CX, OneDrive, Microsoft Defender, Windows 11, ITSM service desk platforms

Microsoft 365, IT security practices, classroom technologies

It Troubleshooting, Microsoft 365, Apis, Power Automate, ChatGPT, Power Apps, Microsoft Dynamics 365 Business Central, Microsoft Copilot, System integrations, Web-based applications, Gemini