Responsibilities

Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
Monitor and maintain server health, agent connectivity, and overall platform availability.
Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
Execute post-upgrade validation and resolve compatibility or configuration issues.
Perform platform performance tuning, optimization, and capacity planning.
Troubleshoot and resolve platform-level incidents impacting scheduling services.
Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
Coordinate with BMC Support for product issues, defect analysis, and escalation management.
Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.
Maintain and support existing Control-M integrations with enterprise applications and external systems.
Monitor integration health and ensure reliable communication between Control-M and connected platforms.
Troubleshoot and resolve connectivity issues, API communication failures, authentication and authorization issues, configuration-related issues, and integration service failures.
Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
Ensure alert and event forwarding mechanisms are functioning as expected.
Perform validation and testing following integration, upgrade, or configuration changes.
Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.
Develop automation solutions to streamline operational and administrative activities.
Create and maintain reusable automation workflows, playbooks, and scripts.
Design and support Infrastructure-as-Code (IaC) implementations to improve consistency and reduce manual effort.
Provide L2/L3 support for Control-M platform and integration-related incidents.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support change implementation activities, including platform upgrades, configuration changes, and integration enhancements.
Participate in Problem Management and Continuous Service Improvement initiatives.
Ensure compliance with organizational change and release management processes.
Participate in shift-based support and on-call rotations.
Support major incident resolution and critical production recovery activities.
Ensure adherence to SLA and availability targets.
Participate in disaster recovery testing and business continuity exercises.

Requirements

Hands-on experience with Ansible or terraform for infrastructure provisioning, configuration management, and automation.
Strong scripting capabilities using Python, PowerShell, and Shell Scripting (Linux/Unix).
Experience with source control and automation best practices.
Knowledge of Control-M Automation API and Job-as-Code (JaaC) is highly desirable.
Hands-on experience in Control-M Administration, including Enterprise Manager, Servers, and Agents.
Experience in Control-M upgrades, patching, and migration activities.
Knowledge of Control-M High Availability (HA) and Disaster Recovery (DR) concepts.
Experience with the Control-M Automation API.
Strong troubleshooting and incident management skills.
Hands-on experience with Ansible and/or Terraform.
Proficiency in Python, PowerShell, and Shell Scripting.
Experience in Linux/Unix administration.
Experience in integration support and API troubleshooting.
Experience providing 24x7 production support.
Knowledge of Control-M Job-as-Code (JaaC).
Knowledge of Managed File Transfer (MFT).
Familiarity with cloud platforms such as Azure, AWS, or GCP.
Knowledge of CI/CD pipelines and DevOps practices.
Experience integrating monitoring and observability tools.
BMC Control-M certification is preferred.

Control-M Administrator / Control-M Support SME