Rpa, Etl, Power Platform, Job Scheduling, Troubleshooting, data flow configuration, Root Cause Analysis, Copilot Studio, network basics, server environments, deployment pipelines, access management, AI workflow integration, data integration platforms, Generative AI tools, prompt design, system connectivity configuration

Manufacturing Execution System (MES), Software Configuration, Business Process Mapping, Project Management, Business Analysis

AWS Administration, Elastic Search, Kubernetes, ServiceNow tools, Ansible Automation Platform, Red Hat OpenShift

Servicenow, SAP, Workday, paradox

Ui Design, Service Design, Customer journey design, Discovery research, Omnichannel CX, Experience transformation, Journey Mapping, Human-centred design, AI-enabled design, Personalisation, Research methods, Experience measurement

Applications, Cybersecurity, It Operations, Infrastructure, Ai

Hypothesis Testing, Prototyping, Agile Methodologies, AI tools, lean pilots, market research, AI-assisted research, customer discovery, data synthesis

Servicenow, Microsoft Windows Server, Intune, Firewall Configuration, Azure Ad, Solarwinds, Splunk, SCCM, Active Directory, LAN/WAN design, Endpoint Infrastructure Management, NOC tools, MDM, NAC management, Tenable, ITSM tools, Hybrid Cloud networks

DLP Policy Configuration Testing Tuning, Endpoint DLP, Project Coordination Risk Issue Tracking, DLP Alerts Initial Triage, SOPs Documentation Test Evidence, Data Classification Sensitive Information Types, Microsoft 365 Security Compliance, Sensitivity Labels Information Protection, Stakeholder Vendor Management, Access Controls Policy-based Controls, Troubleshooting Operational Support, Microsoft 365 – Exchange Online SharePoint Online OneDrive Teams, Microsoft Purview DLP

Threat Analysis, Antivirus, network security, Ceh, Firewalls, Iso 27001, Cism, risk management, GIAC, data protection regulations, SIEM platforms, CompTIA Security+, Cissp, CIS Benchmarks, secure configuration practices, ECIH