UX UI Lead

UX/UI & CX Practice Lead

Singapore

Our client is a leading digital consultancy helping ambitious organisations turn customer insight, design, technology and data into experiences that create measurable business value. Working at the intersection of strategy, creativity and delivery, they partner with major brands to design and build digital products, services and customer experiences that matter.

They are now seeking a UX/UI & CX Practice Lead to join their Singapore team and help shape the next phase of their experience practice.

This is a leadership role for someone who can think strategically, sell convincingly, design exceptionally and lead multidisciplinary teams through complex client engagements. You will play a central role in defining the practice's vision, growing its commercial footprint, and ensuring the work delivered is insightful, beautifully crafted and commercially impactful.

What you'll do:

• Lead and grow the UX, UI and CX practice in Singapore, setting the vision, standards, methodologies and ways of working.
• Partner with senior client stakeholders to uncover customer, business and technology needs, then translate them into compelling experience strategies.
• Lead discovery, research, journey mapping, service design, UX/UI design and experience transformation engagements from pitch through to delivery.
• Build and mentor a high-performing team of UX designers, UI designers, researchers and CX consultants.
• Support business development through proposals, pitches, RFP responses, thought leadership and senior-level client conversations.
• Collaborate closely with strategy, data, technology, commerce and delivery teams to create integrated, end-to-end solutions.
• Ensure work is grounded in customer insight, commercial realities, accessibility, inclusion and measurable outcomes.
• Champion modern experience practices, including AI-enabled design, personalisation, service design and omnichannel CX.

What we're looking for:

• Significant experience leading UX, UI, service design or CX work within a consultancy, agency, or in-house transformation team.
• A strong portfolio demonstrating strategic thinking, design craft and commercially successful client work.
• Experience leading multidisciplinary teams and mentoring designers at different career stages.
• Confidence engaging C-suite and senior stakeholders, facilitating workshops and shaping complex problems into clear opportunities.
• A track record of contributing to pitches, proposals, practice development or business growth.
• Deep understanding of human-centred design, customer journey design, service design, research methods and experience measurement.
• Ability to balance creative excellence, delivery quality, commercial health and client impact.
• Based in Singapore, or able to work from Singapore, with willingness to travel within APAC when required.

Sound like you Please apply here with your CV or email [Confidential Information], again with your CV attached.

People Story is acting as a Talent Consultancy to this role. Due to the high volume of applicants, it is extremely difficult for us to get back to everyone who applies. If we have not contacted you within 14 days, please assume that your application has not been successful.