Ensuring adherence to service level agreements (SLAs), Configuring software settings, Handling escalated customer issues, Identifying customer needs, Resolving hardware issues, Installing software updates, Resolving software conflicts, Implementing quality control measures, Analyzing customer feedback

Windows 10, Hardware troubleshooting and replacement, Endpoint management tools, Microsoft 365 Suite

ticketing systems , Linux, Macos, Operating Systems, Windows, Networks, computer systems, help desk software

Python, Linux, Operating System

Python, Sql, Fiddler, SQL Server, Rest Api, Dns, Monitoring Tools, Web Apps, PowerShell, Linux, Client Server, DHCP, Wireshark, Windows Server, MySQL, Oracle, Postman, Bash, Windows OS, Apis, PostgreSQL, Event logs, Application logs, Application architectures