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Tech Support Engineer (Internship)
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Tech Support Engineer (Internship)
simplified technology pte. ltd.Early Applicant
- Posted 15 days ago
- Be among the first 10 applicants
Job Description
- Troubleshooting and Problem Resolution:
- Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
- Software Support:
- Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.
- Customer Service:
- Ensuring high-quality customer service delivery.
- Handling escalated customer issues and complaints.
- Identifying customer needs and expectations.
Implementing strategies to improve customer satisfaction.
- Quality Assurance:
- Ensuring adherence to service level agreements (SLAs).
- Implementing quality control measures.
- Analyzing customer feedback and implementing necessary changes.
More Info
Key Skills
Configuring software settings
Handling escalated customer issues
Identifying customer needs
Resolving hardware issues
Installing software updates
Resolving software conflicts
Implementing quality control measures
Analyzing customer feedback
Ensuring adherence to service level agreements (SLAs)
About Company
