network switch , Mobile Element Management System (EMS), RedHat, Cloud Computing, Router, Hpux, Sun Solaris, System Administration, Tcp/ip, Shell Programming, Virtualization, Analytic platforms, 5G, 4G, Disaster Recovery

Cloud, Software Engineering, Computer Networking, Cyber Security, 4G, 5G LTE, hardware protocols, mobile commerce applications, telecommunications technologies, Volte, Analytics, Digital Commerce, 5G, mobile services infrastructure, internet standards

Networking Concepts, Internet Technologies, UNIX environments, Virtualization technologies, PC hardware fundamentals, Cloud computing fundamentals, Desktop operating systems, Microsoft Office Applications, Common software applications

Asset Management, Microsoft Office 365, desktop support, asset inventory verification, Microsoft Windows, re-imaging, ticketing system

first-level troubleshooting, ticketing system, Service Desk coverage, knowledge base updates, SLA response and resolution timelines, operational dashboards

Networking Basics, Windows, Mac Os, ticketing system, Microsoft Office Suite

ticketing systems , O365, It Service Management, BMC Remedy, M365, Office 365 Administration, IT support, It Service Delivery, Office 365, Itil, System Administration, Microsoft 365, Service Desk Support, Microsoft Azure, 2nd line IT support, Microsoft Entra ID, Service desk, Autopilot, Help Desk, Helpdesk

Networking, Wireless, technical support, diagnostic evaluation, Monitoring, IT Infrastructure Operation, health checks, ticketing system, equipment replacement