About Us

CapitaLand Group ( CapitaLand ) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and complaints, referring them to supervisors and managers
Receive and convey messages to residents promptly
Handle the safekeeping of cash and residents valuables and belongings
Perform related tasks as assigned

Job Requirements

You have:

2 years of relevant work experience preferably in the hospitality industry
Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
Service-oriented
Passion in learning a variety of tasks, including handling paperwork
Willingness to perform shifts

Benefits

5-day work week in consideration of our culture of work-life balance
Flexible benefits with comprehensive medical coverage for self and family
Learning and development opportunities
Subsidised rates at Ascott Serviced Residences
Advocate staff volunteerism
Wellness programmes

Benefits

Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences-
Strong advocate of staff volunteerism
Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

Executive, Guest Service

Executive, Guest Service (Perm Night)