Job Description - Branch Manager (Beauty Salon)

Key Responsibilities

Oversee the overall day-to-day operations of the beauty salon and ensure smooth and efficient branch operations.
Lead, supervise, coach and motivate Beauty Consultants, Therapists and Customer Service staff.
Drive the branch to achieve monthly sales targets.
Monitor individual and team sales performance and implement appropriate action plans to improve results.
Conduct professional consultations with customers and recommend suitable beauty treatments, packages and products according to their needs.
Build and maintain strong customer relationships to encourage repeat visits, package renewals and customer retention.
Handle customer enquiries, feedback and complaints professionally and ensure timely service recovery.
Manage staff scheduling, attendance, punctuality, leave arrangements and manpower deployment.
Conduct regular staff coaching and training on sales techniques, product knowledge, treatments and customer service standards.
Ensure treatments and services are delivered according to the Company's SOPs and service standards.
Maintain high standards of outlet cleanliness, hygiene, grooming and overall presentation.
Monitor stock levels, product usage and inventory and minimise unnecessary wastage.
Ensure accurate handling of appointments, customer records, packages, payments and POS transactions.
Implement Company promotions, campaigns and sales initiatives at branch level.
Work closely with Management and other departments to achieve the Company's business objectives.
Ensure compliance with Company policies, workplace safety requirements and applicable regulations.
Perform other duties as assigned by Management.

Job Requirements

Minimum 3 years of relevant experience in the beauty, slimming, spa, wellness or aesthetic industry, preferably with supervisory or managerial experience.
Proven track record in achievement of sales targets.
Strong leadership and people-management skills with the ability to coach and motivate a service team.
Good knowledge of beauty treatments, skincare products and salon operations.
Strong consultation, selling, negotiation and closing skills.
Customer-oriented with excellent communication and interpersonal skills.
Able to handle customer complaints and operational issues professionally.
Results-driven, responsible and able to work independently in a target-oriented environment.
Good organisational and administrative skills.
Able to work in a fast-paced retail environment.
Willing to work retail hours, weekends and public holidays.