Branch Manager

Job Description - Branch Manager (Beauty Salon)

Key Responsibilities

• Oversee the overall day-to-day operations of the beauty salon and ensure smooth and efficient branch operations.
• Lead, supervise, coach and motivate Beauty Consultants, Therapists and Customer Service staff.
• Drive the branch to achieve monthly sales targets.
• Monitor individual and team sales performance and implement appropriate action plans to improve results.
• Conduct professional consultations with customers and recommend suitable beauty treatments, packages and products according to their needs.
• Build and maintain strong customer relationships to encourage repeat visits, package renewals and customer retention.
• Handle customer enquiries, feedback and complaints professionally and ensure timely service recovery.
• Manage staff scheduling, attendance, punctuality, leave arrangements and manpower deployment.
• Conduct regular staff coaching and training on sales techniques, product knowledge, treatments and customer service standards.
• Ensure treatments and services are delivered according to the Company's SOPs and service standards.
• Maintain high standards of outlet cleanliness, hygiene, grooming and overall presentation.
• Monitor stock levels, product usage and inventory and minimise unnecessary wastage.
• Ensure accurate handling of appointments, customer records, packages, payments and POS transactions.
• Implement Company promotions, campaigns and sales initiatives at branch level.
• Work closely with Management and other departments to achieve the Company's business objectives.
• Ensure compliance with Company policies, workplace safety requirements and applicable regulations.
• Perform other duties as assigned by Management.

Job Requirements

• Minimum 3 years of relevant experience in the beauty, slimming, spa, wellness or aesthetic industry, preferably with supervisory or managerial experience.
• Proven track record in achievement of sales targets.
• Strong leadership and people-management skills with the ability to coach and motivate a service team.
• Good knowledge of beauty treatments, skincare products and salon operations.
• Strong consultation, selling, negotiation and closing skills.
• Customer-oriented with excellent communication and interpersonal skills.
• Able to handle customer complaints and operational issues professionally.
• Results-driven, responsible and able to work independently in a target-oriented environment.
• Good organisational and administrative skills.
• Able to work in a fast-paced retail environment.
• Willing to work retail hours, weekends and public holidays.