Job Highlights

Roles & Responsibilities:

Administrative Support Tasks

Scheduling

Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule
Coordinate with service providers and customers to ensure timely service.
Track and manage repair requests and service calls.
Work closely with the sales team on the equipment installation and coffee tasting schedule.

Customer Service

Respond to inquiries and complaints related to coffee equipment.
Respond to the equipment & POSM ordering and delivery for clients or internal
sales team requests.
Address any recurring issues to improve customer satisfaction.
Reporting
Generate reports on equipment performance, common issues, and service trends. If necessary
Work closely with the sales department for coffee equipment and servicing contract purposes.

Administrative Tasks

Handle invoicing and billing for repair services and parts.
Provide quotations for and follow up on orders.
Manage contracts with service providers and suppliers.
Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed.
Maintain detailed records of service requests, repairs, and maintenance.
manage key in-service reports
Document: Technician over time & claims/service reports and service contract /
Invoicing, RO, DO, etc

Customer Relationship Management

Equipment Installation

Equipment and Asset Management

Asset Tracking and Inventory Management
Procurement and Disposal
Reporting and Documentation
Parts and Supplies Management
Order and manage inventory of spare parts and supplies.
Maintain records of parts used and replaced.
Liaise with suppliers, procurement, and finance on spare parts and related orders.

Job Requirements:

High school diploma or equivalent an associate degree in Business
Administration, Hospitality Management, or a related field is a plus.
1-3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge.
Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus.
Strong organizational and time-management abilities, with attention to detail and accuracy.
Excellent written and verbal communication skills to interact effectively with internal teams and external vendors.
Ability to troubleshoot minor technical issues and think critically to manage competing priorities.
Strong interpersonal skills with the ability to work collaboratively in a team environment

Technical Support & Admin Executive